Privacy Policy

PRIVACY POLICY

Last updated: [15/01/2025]

Welcome to Gadiglow's Privacy Policy ("Privacy Policy" or "Policy"). Gadiglow ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data when you access, use, or interact with our website or services (collectively, the "Platform").

By using our Platform, you confirm that you have read and agree to be bound by this Policy and consent to the activities described herein.

1. BACKGROUND AND KEY INFORMATION

(a) How this Policy applies:

This Policy applies to individuals who access or use our services through the Platform. References to "you" in this Policy mean any end user of the Platform. By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data as described herein.

(b) Review and Updates:

We regularly review and update our Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data. Please inform us if your personal data changes during your relationship with us.

2. PERSONAL DATA WE COLLECT

We collect the following types of personal data:

(a) Contact Data:

• Name
• Address
• Phone number
• Email address

(b) Payment Data:

• Payment information (e.g., limited credit/debit card details, UPI IDs) to process transactions.

(c) Usage Data:

• Information about how you use our Platform, including service preferences and booking history.

(d) Technical Data:

• Device type, browser type, and access times when you use our Platform.

We may also collect aggregated data, which does not directly or indirectly reveal your identity, for statistical purposes.

3. HOW WE COLLECT PERSONAL DATA

(a) Direct Interactions:

You provide us with your personal data when you:

• Create an account or profile on our Platform.
• Book a service or make a payment.
• Provide feedback or contact us.

(b) Automated Technologies:

We collect Technical Data automatically when you use our Platform, such as through cookies and similar technologies.

4. HOW WE USE YOUR PERSONAL DATA

We use your personal data to:

1. Provide and manage our services.
2. Process payments and complete transactions.
3. Improve and personalize your experience on the Platform.
4. Send updates and notifications about your bookings.
5. Respond to your inquiries and provide customer support.
6. Comply with legal obligations.

By using our Platform, you authorize us to contact you via email, phone, or other means to ensure you are aware of all features of our services.

5. COOKIES

We use cookies to:

1. Understand and save your preferences for future visits.
2. Analyze site traffic and interactions to improve our services.

You can modify your browser settings to decline cookies, though this may affect the functionality of the Platform.

6. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with:

1. Trusted third-party service providers who assist us in delivering our services (e.g., payment processors).
2. Legal or regulatory authorities when required by law.

We ensure that all third parties respect the security of your data and process it in accordance with applicable laws.

7. DATA SECURITY

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online platform can guarantee complete security.

8. YOUR RIGHTS

(a) Access and Update:

You can request access to your personal data or update inaccuracies by contacting us.

(b) Opt-Out:

You can opt out of marketing communications by following the instructions in our emails. However, we may still send you non-promotional messages related to your account or bookings.

(c) Account Deletion:

You may request to delete your account and personal data by contacting us. Once deleted, you will lose access to our services.

9. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy or comply with legal obligations.

10. GRIEVANCE OFFICER

If you have any questions, concerns, or complaints regarding this Policy, please contact our Grievance Officer:

Name: Anish Mandal

Email: 01anishmandal@gmail.com

11. UPDATES TO THIS POLICY

We may update this Policy from time to time. Any changes will be posted on this page, and your continued use of the Platform after such updates constitutes your consent to the revised Policy.